A provider looks stressed out while she stares at paperwork and is on the phone; the blog title appears: What Happens When Provider Credentials Expire?

What Happens When Provider Credentials Expire?

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CredentialingOne Blog

What Happens When Provider Credentials Expire?

Posted on Monday, April 5, 2021

When provider credentials expire, there can be serious legal and financial consequences for clinicians and their practices. Below we outline the effects of expired provider credentials and explain how you can avoid these negative outcomes.

Expired Provider Credentials Can Result In:


A provider looks stressed out while she stares at paperwork and is on the phone; the blog title appears: What Happens When Provider Credentials Expire?

Don’t let provider credentials expire – Contact CredentialingOne to create your custom credentialing maintenance and monitoring program.

Claim Denials/Lost RevenueWhen provider credentials expire or are not updated, providers are deactivated by payers, their claims are denied, and the practice misses out on reimbursement for services rendered. This could end up costing the practice months of lost revenue since the re-credentialing process can take up to 180 days (or longer due to delays related to the pandemic).

Loss of Privileges If providers’ credentials are not current, they will lose their hospital privileges. This also affects provider enrollment as providers must have hospital privileges at a participating network hospital in order to join and remain compliant with health plans.

Lawsuits/Liability ConcernsA provider may not even be aware at first that a credential has accidentally expired or might realize they have missed a deadline after it’s too late. However, practicing medicine without a valid license (including an expired one) or providing services that require certification which the provider has not renewed can open the door to lawsuits and legal ramifications for not only the provider, but the provider’s employer/facility as well.

Fines and/or SanctionsIf a provider continues to practice medicine as usual even though they have allowed credentials to expire (e.g., writing prescriptions with an expired DEA license), they and their facility may also face significant fines and/or sanctions. Likewise, failure to keep up with state continuing education requirements affects a provider’s medical license status and can cause the provider to be sanctioned by the state medical board. Additionally, the provider’s malpractice insurance rates may increase after receiving a sanction.

Higher Insurance PremiumsAllowing malpractice coverage to lapse may also cause the provider’s premiums to rise, and some insurance companies may decline the provider another policy if there is a previous gap in coverage. The provider will be required to report any lapse in coverage throughout their career.

Refusal of Future Contracts by PayersProviders who have a history of lawsuits, legal penalties, fines, sanctions, lapsed malpractice insurance, and/or expired CAQH attestation may be rejected by some payers for future contracts.

Patient Retention Issues Patients are extremely unlikely to choose an out-of-network provider. Providers who do not remain active with payers will fail to attract new patients and risk losing their existing clientele if they become out-of-network and/or must stop providing care until they are re-credentialed.

Extra Time and Work for Providers/Staff It is much more inconvenient for everyone when provider credentials expire than if the provider had maintained their credentials by the appropriate deadlines. Extra effort and time will be necessary to reactivate the provider with health plans and obtain hospital privileges again.

How to Prevent Expired Provider Credentials & Their Consequences


Keeping track of provider credentials is time-consuming and complicated. It’s easy to miss critical deadlines and expiration dates when providers and practices try to manage this work themselves (for example, with filing cabinets, manual spreadsheets, and handwritten calendar memos that leave far too much room for human error and delays in information delivery).

CredentialingOne can build a custom credentialing maintenance and monitoring program that works with your credentialing policies. We offer a robust software solution for credentialing management and a team of experienced credentialing professionals to handle the work for you.

Our credentialing maintenance and monitoring services include:

  • Our real-time messaging alert system, which sends email and text reminders to the provider when documents are nearing expiration (starting at 120 days prior to expiring).
  • A master report for the practice indicating providers with expiring documents at 120, 90, 60, and 30 days out.
  • CAQH quarterly attestations (we re-attest the provider every 120 days and upload new documents as they are set to expire).
  • Re-credentialing for commercial payers and re-validation for government payers (e.g., Medicare, Medicaid, TriCare).
  • Demographic updates, such as address/phone/name change.
  • Directory updates; Medicare payers in particular request providers to verify their demographic information every 6 to 12 months.
  • NPDB (National Practitioner Data Bank) queries
  • SAM and OIG queries
  • Primary source verification
  • Tracking of malpractice insurance coverage, CE credits, and practice services (e.g., Radiology and CLIA certifications)

We also offer a health plan audit service for larger facilities to ensure providers are participating in the correct plans and the provider roster is current. An annual health plan audit is essential for protecting a practice both legally and financially.

Prevent Expired Provider Credentials with CredentialingOne


CredentialingOne’s expert staff and technology are dedicated to keeping providers compliant and making sure they do not miss credentialing deadlines that are vital to the health of their practice and careers. Contact us to learn more about our credentialing maintenance and monitoring services, health plan audits, and how we can help you avoid the dire consequences that can occur when provider credentials expire.


By Stephanie Salmich

Profile pictures of Medicare patients appear along with the blog title: Prevent Medicare Fraud! Information for Providers & Their Patients

Prevent Medicare Fraud: Information for Providers & Their Patients

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CredentialingOne Blog

Prevent Medicare Fraud: Information for Providers & Their Patients

Posted on Wednesday, October 28, 2020

Many con artists and scammers see the COVID-19 pandemic as an opportunity to commit healthcare fraud. Providers can help prevent Medicare fraud and protect their patients from identity theft with the information below.

Prevent Medicare Fraud: Information to Share with Patients


The negative effects of Medicare fraud include higher deductibles and co-pays for Medicare beneficiaries, cuts to services covered by the program, and increased healthcare costs and taxes for all. You can help prevent Medicare fraud by making your patients aware of this crime and providing them with resources regarding how to avoid Medicare scams.

Here are some tips and reminders to share with your patients:
  • Never give your Medicare Number or Medicare card to anyone other than participating Medicare doctors/pharmacists or a person you trust who may work with Medicare on your behalf. Protect it like you would your Social Security card and SSN.
  • Never accept offers for free medical care in exchange for your Medicare Number or other personal data. For example, scammers might claim they will send you a coronavirus test or masks if you give them this information – don’t do it.
  • Always check your Medicare claims and Medicare Summary Notices (MSNs) as early as possible for errors.
  • Know that Medicare:
    • Will never call you (or text you, email you, etc.) to verify your Medicare Number.*
    • Will never call you to sell you something.
    • Will never visit your home.

*If anyone calls you and asks for your personal information over the phone, just hang up.

Profile pictures of Medicare patients appear along with the blog title: Prevent Medicare Fraud! Information for Providers & Their Patients

You can help prevent Medicare fraud & protect your patients from identity theft.

Here is a list of resources to share with your patients:

Patients should call 1-800-MEDICARE if they suspect Medicare fraud. The Medicare.gov website states that patients should have this information ready when reporting Medicare fraud:

  • “Your name and Medicare Number.
  • The provider’s name and any identifying information you may have.
  • The service or item you’re questioning and when it was supposedly given or delivered.
  • The payment amount approved and paid by Medicare.
  • The date on your Medicare Summary Notice or claim.”

Prevent Medicare Fraud: Information for Providers & Practices


Providers should also take care to avoid negligent activity regarding Medicare participation within their practice, which can result in serious legal and financial consequences.

Start with the credentialing processCredentialingOne can manage the Medicare provider enrollment and revalidation processes for you, and conduct a health plan audit, so you can rest assured your providers are compliant with the requirements for participating in this complex program.

For more information on how to prevent Medicare fraud, enroll new providers, or revalidate existing providers, please contact us here.


By Stephanie Salmich